Comments on: DPD Helpline Contact Phone Number

By: Mahmood Anver-ali

Mahmood Anver-ali — Thu, 21 Dec 2017 13:41:45 +0000

DPD are employing a bunch of idiots. I have been waiting for my parcel. It was to be delivered between 1230 and 130pm. Then I get a message saying that the parcel will not be delivered as there is no one to sign for it and that a card for re delivery has been left. There is no card meaning that the driver has pulled a fast one. Called customer service and was told cannot get hold of the driver will find out if he will deliver it today if not it will be tomorrow. Just goes to show what DPD and their staff are capable of doing.

By: MANUTOM

MANUTOM — Tue, 05 Dec 2017 13:15:04 +0000

NOT GOOD ENOUGH. THE WORST COURIER COMPANY.
WAITING FOR AN HOUR ON PHONE AND HEARING THE SAME SHIT.
WHY DO PEOPLE USE THEM

By: Poppy chapple

Poppy chapple — Thu, 23 Nov 2017 09:23:22 +0000

Hi, I am really annoyed as I was told my parcel would have been delivered on the 22nd of November but now it is not going to be delivered Until the 27th. I was in desperate need for it to be delivered this week. I am utterly disappointed

By: Kevin McNally

Kevin McNally — Sat, 18 Nov 2017 19:33:55 +0000

Recieved 1 hour time slot. Waited in but no show, then recieved email saying I wasn’t in. Complete bull. Tried to rearrange delivery then told parcel has been delivered and signed for. So the driver has decided he can’t be arsed to deliver my goods and then forged my signature and stolen my parcel.
Tried to phone local depot, 3 times they hung up without answering so I sent an email to their “make it right” nonesense. Recieved reply with promise to contact me within 90 minutes. Still waiting. I will not buy anything from any company who use these cowboys.

By: Meena Roshan

Meena Roshan — Wed, 08 Nov 2017 10:27:35 +0000

Magnificent points altogether, you simply won a emblem new reader. What might you suggest about your put up that you just made some days in the past? Any certain?

By: Iain

Iain — Mon, 09 Oct 2017 13:26:29 +0000

Be carefull of the drop off service.

I booked a parcel in, took it to nearest place (sainsburys), they scaned it and told me it should be delivered next day, got a reciept card etc.

One week later, the parcel is still at drop off point. Contact helpline and was told that place is not a drop off point and “that’s the reason”. I went into sainsburys to find out what is going on and was told PDP stopped picking up there the day after I dropped it off. It was a drop off point when taken there, PDP lied and tried to make out it was my fault.

Disgusted.

By: j smith

j smith — Sat, 30 Sep 2017 10:11:16 +0000

In reply to R Mackay. my parcel is apparently in havant Southampton instead of Aberdeen fgs two parcels sent by the same person at the same time and they keep giving me the run around. It's a present for our 5 year olds birthday am fuming.

By: Joseph Grennell

Joseph Grennell — Thu, 21 Sep 2017 14:20:53 +0000

You cannot contact DPS by phone! I went to the warehouse in Peterborough because my very expensive purchase was not delivered.

It was scanned into the warehouse 3 days ago but it never left, but they could not locate it after 1 hour of searching. Their explanation – NONE
So where is my product? it was definitely scanned into the warehouse and never left it for delivery and it cannot be found.
So it was stolen?? They can only assume so even though they have CCTV all over the warehouse.

Joseph

By: jason martindale

jason martindale — Tue, 19 Sep 2017 16:47:38 +0000

More of the same.

By: Islam

Islam — Wed, 30 Aug 2017 11:40:08 +0000

I was given time frame for delivery today between 11:31-12:31 and I was waiting for the delivery around 11:53 I have received text message by saying that driver couldn’t contact to me on the phone and therefore, rescheduled for some other day. I was waiting on my house also using my phone for time passing there was no knock on the door or either any phone calls. total waste of time disgusting

By: Ady

Ady — Fri, 25 Aug 2017 20:18:01 +0000

I was waiting for my mobile phone delivery today so took a day off from work and stayed home as I was going away next day for few days. I was tracking from early morning as I did not want to miss it. When I checked it for the 10th time my delivery was at number 32 and they were delivering 29 at that moment. So I thought they are going to be here soon and I was constantly looking at the door and checked if my bell was working. After half an hour when I checked the status, it said parcel sent back to the sender, rejected by Joana. I was totally shocked. Firstly, nobody named Joana or closest to that name lives in my house. And that day It was just me and my dad. Secondly, the doorbell did not even ring so how come it was rejected. I phone customer service straight away and I told the lady about this situation. After a long conversation, we came to a conclusion saying I will go and pick it up from the Southall depo as I will not be home for few days and I needed the phone urgently. The lady asked me to go to depo between 4 pm and 7.30pm. I reached depo at 7 pm and asked for my parcel for which the staff at the collection point said that they cannot track my parcel. I asked them politely how do I get it and they had no clue. So I asked for the manager. The manager came outside and said the same thing that there was no update and it was false information from the customer service. For me, the disappointing part was there was no sign of concern. They were not sorry and tried their level best to dismiss the conversation not help me at all. Apparently, the customer service lady did not let them know that I was coming to collect the parcel which I believe they did not want to give me the parcel.
I freaking wasted my whole day, wasted my time, wasted my fuel to get to the depot and such a cold service from the people who so proudly called himself manager but not humble enough to say sorry. Sorry does not mean you are wrong and I am right. It is simply being sorry for the situation that I was in and I was so upset as I was going through so much of hassle for unnecessary things created by their team. I am quite surprised that some companies are not checking the overall rating of DPD and still using the service. They are ruining their reputation along with DPD. Well DPD does not seem to care, but companies should. Do not ever use the service. This is the second time I’m being disappointed with DPD’s service. The first time they delivered our item to our neighbor when we were at home whole day waiting for them. USELESS DRIVERS and USELESS SERVICE

By: Alexandra Szabo

Alexandra Szabo — Fri, 25 Aug 2017 12:04:49 +0000

I got a message my parcel will be delivered today. Stayed home, took a day off. Sitting in the launge all day. Message arrived: could not deliver, nobody home to sign. Are you kidding me? It was a really important package. Rubbish service. No costumer service, no one to talk to. How can a business exist like this?