Comments on: YODEL Helpline

By: Selina Digweed

Selina Digweed — Sun, 24 Dec 2017 12:33:37 +0000

What is going on my mum ordered a parcel n paid extra for it to be delivered in time for Xmas n still recieved nothing it’s ridiculous

By: Charlotte

Charlotte — Fri, 15 Dec 2017 17:26:52 +0000

Worse company ever!! Still tracking a parcel that’s 10 days late nobody knows where it is … surly thats thats what tracking numbers are for

By: john panayi

john panayi — Mon, 04 Dec 2017 17:02:00 +0000

ive sent out over 50 parcels with yodel and the worst company ive delt with,,they never pick up on time or dont show up,,im waiting for collection again and no show again,,stay well clear,

By: Lorraine Blundell

Lorraine Blundell — Fri, 24 Nov 2017 11:56:59 +0000

got an email saying had tried to deliver,will attempt tomorrow,but I have been in all the time,and no one has knocked on my door,am really annoyed,tried phoning,but just got automation telling me the same thing ,that I already know,hope thay deliver to the right house tomorrow

By: Jamie Ross

Jamie Ross — Wed, 22 Nov 2017 03:49:04 +0000

In reply to Gonny. How do you get driver's number as yodel are saying you can't phone the driver??

By: Gonny

Gonny — Sat, 14 Oct 2017 15:28:36 +0000

Worst customer service ever!!! Dialled all numbers, some don’t even exist anymore. No contact with real person. Waiting for 2 deliveries, tracked, one says delay (yep 2 days already) and other one said the van broke down and that was 3 days ago…webchat is rubbish too, he just disconnected the chat and not solved the problem.
Tried to call the driver, but went straight to voicemail and oh what a surprise, the voicemail was full!
This is beyond ridiculous!

By: Stuart Phippen

Stuart Phippen — Sat, 23 Sep 2017 12:14:53 +0000

Worst company ever. Left instructions twice as to where to leave parcel’s. Even once through contact centre after an hour of trying to find a number. Was promised a phone call by customer services from the driver never happened so when phoned back and got told drivers don’t carry phones. not allowed to contact depots direct and now expected to drive 40 miles there to collect despite their drivers incompetence.

By: Katherine Lafferty

Katherine Lafferty — Fri, 15 Sep 2017 19:27:11 +0000

Number didn’t connect web chat people didn’t respond still not had any help with my missing goods never again

By: Kamila

Kamila — Fri, 08 Sep 2017 09:35:43 +0000

Please someone give me a phone number where i can actually talk to someone who isn’t rude or an answer machine! This is just pathetic, so many numbers and no one willing to help.

By: John Cowa n

John Cowa n — Thu, 07 Sep 2017 17:25:17 +0000

Absolute rubbish. Loads of different telephone numbers! Cut off after waiting. Numbers don’t exist etc etc.got a text message to tell me my parcel had been left with a neighbour. Not so. Card left. Not so. Told my parcel was left at my address and signed for.completly different name. So where’s my parcel??? Can’t get through to speak to anyone. Rubbish company.

By: Duncan Towner

Duncan Towner — Wed, 06 Sep 2017 08:53:00 +0000

Customer complaint number doesn’t work. In my opinion, it’s probably because it gets such a lot of use

By: Sylvia joicey

Sylvia joicey — Sun, 03 Sep 2017 08:32:39 +0000

I’m not happy with your service lately my last 2 deliveries were delivered to the wrong address the last one I waited all day for it as I had to send it back but because he didn’t deliver it I’m stuck with a delivery I don’t want