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Yodel Customer Service

0844 453 7443

Now you can easily get in touch with the Yodel service providers by dialling the Yodel Customer Service number on 0844 453 7443 or call their free phone Phone 0800 1577777 from any standard UK landline or mobile phone. Yodel and Yodel Helpline is an excellent service that is for the people in the United Kingdom. It deals with delivering parcels to desired destinations for their customers. A company that is stationed in the UK and has around or more than 1500 customers and clients all over the globe. It is currently handling over 135 million parcels annually and with incredible success.

About Yodel

Yodel Customer Service

It came into being in 2010 after the acquisition of the DHL’s domestic business by the Home delivery network. This combination of business was renamed and branded as the Yodel Parcel Delivery service in 2010. Yodel Delivery Service is a fast parcel sending service which efficiently provides for its customers on time. Apart from having the Yodel Helpline, they offer a host of other fantastic services which deliver quality to their clients. They have divided certain services depending on the range or distance of delivery and other relevant factors. The company is known for their excellent delivery services that are hard to match. You can also seek help if you are facing some issue with the services.

This choice of services answers customers’ queries efficiently and helps them get their job done on time. There is the Yodel World service which caters to sending and receiving parcels internationally. The Yodel Home and Business service are done through an intensive van based network while the Yodel Neighborhood is through the courier service. You can contact the service team by dialling the Yodel Customer Service number on 0871 872 7161.


About Yodel Customer Service

Yodel Customer Service

The Yodel Helpline CollectPlus is a PayPoint joint venture which allows customers to send or receive their parcels at their closest gas stations or convenience store. The YodelDirect is responsible for door to door parcel delivery; this considered best for online sellers. The company offers finest transportation services at affordable prices. The primary motive is to provide best in class experience to their valuable clients without compromising on quality.  You can quickly send a parcel from one place to another with simple delivery services that you can track and manage as per your convenience.

The company offers an efficient way of shipping and handling of your valuables without burning a hole in your pocket. You can easily get in touch with the support team if you are facing some issues. You just need to call them on their official Yodel customer care number i.e. 0870 046 9511. Apart from this, you can explore the company’s main website for further detailed information about the services. Alternatively, just have a chat session with the service support team by clicking on the contact page on the site. Some people prefer to write an email concerning their queries and complain. Make sure that you write your correct contact details in the email so that the service representatives can contact you at the earliest.


Yodel Service Address

You can also visit their headquarters during office timings at the address below.

Second Floor, Atlantic Pavilion,

Albert Dock, Liverpool,

Merseyside, L3 4AE


Yodel Delivery Customer Service

Yodel is one of the prominent postal service providers with millions of satisfied customers across the globe. You can avail the finest services by getting in touch with the support team. The company offers great postal and delivery services across the world with their top-notch networks and channels. The company ensures proper tracking and updated information regarding your parcel so that you can be sure enough to rely on them. Millions of people around the UK trust and rely on Yodel for their incredible services that are hard to match. If you are facing some issues with the services of Yodel, feel free to reach out the company’s service support team for assistance.

The company has a dedicated team of experienced professionals that are always available to serve you with the finest support services. You can dial the Yodel contact number on 0870 046 9511 to get instant help. Moreover, you can also visit the main website of the company for detailed information about the services. Apart from this, you can check out the main website for FAQ’s to get answers to common questions.

Yodel Shipping Customer Service

You can now easily ship your valuable items from one place to another through a reliable network of postal and courier services. Yodel is a renowned name in delivering impeccable shipping and handling services that are beyond imaginations. The company has eventually set a benchmark as the leading courier and postal service provider with millions of satisfied customers across the globe. Apart from this, you can contact the service team if you are facing some issues while tracking your orders and shipments. The company has a team of experts that will guide you in getting the things done effectively and efficiently. Also, you can dial the official contact number for Yodel i.e. 0871 872 7161 and get proper assistance regarding every issue.

Also, you can have a chat session with the service representatives by visiting the main website of the company. The support team will assist you accordingly and try their best to resolve the issue in a short while. Furthermore, you can write an email to the service providers for any inquiries or complaints. The official mail id is on the support page.

Yodel Tracking Customer Service

Now you can easily track your orders and parcels through the latest tracking system of Yodel. The company offers accurate tracking information for the sake of their valuable clients. You just need to enter your shipment number on their official website, and you will get relevant results. Apart from this, you can also adjust the delivery day and time as per your convenience and also reschedule your parcel delivery. Sometimes one is not available to receive the package, and it becomes difficult for the service provider to handle the package. Yodel offers you a facility to drop the box at your neighbours and friend’s place. For more information regarding these services, just give a call on the Yodel Direct contact number on 0870 046 9511, and you will be guided instantly.

Furthermore, you can have a look on the main website of the company for policies and other related information. The company loves to listen from you, and you can write an email concerning your suggestions for the sake of enhancement of the services for other customers. Just visit the contact page and click on web chat option to have a chat session with the service team. Make sure that you have all your documents in a ready state before getting in touch with them.

Useful Tips

Yodel can quickly reach the Yodel Helpline, and customers can contact them at the number below. Yodel personnel is more than happy to keep in touch with their clients and customers at all times.

You can ask questions in general or state your comments, suggestions, and queries here to our agents. The charges are 5p per every minute.

The business hours of support are:

Monday to Friday 8 am – 9 pm

Saturday 9 am – 1 pm

Contact and Support

Yodel Customer Service

If you are facing some issues with the company’s services, feel free to get in touch with the service team by calling on the official contact Yodel phone number on 0870 046 9511 and get proper assistance regarding any issues that you are facing. Yodel also offer finest support services on email, and you can send an email about your queries. The support team will get back to you shortly and make sure that you mention your correct contact details so that the service team can reach you. Here are some of the other ways by which you can get in touch with the service team:

  1. Contact the Yodel Customer Service number.
  2. Communicate with the Yodel customer support providers by sending an email in the registered mail.
  3. Check-in via different social media platforms such as Facebook and
  4. Visit the Yodel Official contact us page.
  5. Have a chat session with the support team on the official website.

You can also visit the nearest office of the company for inquiring about your package and parcel.

Complaints and General Inquiries

Yodel customer care number

If you are not satisfied with the services of Yodel support providers, you can reach the senior support providers by dialling the helpline number, or by visiting the main website and clicking on chat option. The chat service is available as per your convenience, and the service team will get back to you shortly, once you connect with them. You can call them to enquire regarding their services and availability at your location. The support team is usually busy in serving other precious clients so you must call in the afternoon as the lines are usually free at that time.

Connect with Yodel on Social Media

Yodel is now available on different social media platforms, and you can follow the company for regular updates. Moreover, you can provide general suggestions to enhance the service and also share your experiences with the customer care services. Here are the different social media platform links that you can follow:

  1. Twitter
  2. YouTube
  3. Linkedin

Yodel – FAQ ( Frequently Ask Questions)

Is Yodel secure?

Yes.  All information, including personal and financial information, are securely protected behind multiple security measures from the time to donor begins a donation through to leaving our site. For a detailed explanation of the security of our site, please read our security statement.

I had a delivery slot for my last parcel, why not now?

This depends on the service that your sender has selected. If the sender has not used a service that provides a two hour delivery window then it won’t be available.

Can I collect my parcel instead of rearranging?

It can depend on where your parcel is in the Yodel delivery process.

If your parcel is available to be collected from our depot, you will be given the option to arrange this on the tracking site. It is important that you fill out all the details on the collect page, so we know that you are coming. You can read more about collecting your parcel from your local Yodel depot here.

I have received a Yodel card with a parcel reference number on it. What should I do next?

Firstly, check the front of the card to see what instructions the driver has left. Your parcel may be in a safe place on your property, with a neighbor, or our driver may still have it. If our driver still has the parcel then please do the following:

For green cards: The driver will have left their mobile number on the back of the card and you can contact them any time up until 9pm.

For orange cards: Visit our self-service page where you can select another day or arrange to collect from your local depot. If we don’t hear from you we automatically re-attempt on the following two working days.

I’m told I need to attach a label to my exchange, where do I get this?

You should have been provided with a label to attach to your return parcel.  If this is not the case, you will need to contact the parcel’s sender to arrange for a new label.

Do I want to exchange a parcel, how?

Check the documentation that arrived with your parcel. Instructions might be in there. If not you will need to contact your sender to arrange a return collection. They can provide all the necessary labels and information to exchange your parcel. An exchange collection can take place anytime between 8am and 6pm.

Will I be notified of any planned delays to routes?

We will notify you by email if we are aware of any bad weather or road closures that will affect your collections or deliveries.  Please speak to your account manager however if you have any individual queries.

I’m interested in using Yodel’s services, who should I speak to?

Great! Visit our Sales Enquiries page, there you can find out what the right service is for you as well as details of our service propositions. Then, complete the contact form and we will get in touch with you.

If you only want to send a few parcels then YodelDirect could be the right service for you.

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  1. Jenell

    This is all false called 10 different numbers there were no friendly and helpful customer service advisors.

  2. Fay ewing

    I would like to apologies to the young man who delivered my parcel at ml 110ph Douglas south Lanarkshire for giving him a heard time today I was looking for two parcels today but they had been put into the same box please will you pass on my apologies thank you sincerely Mrs Fay ewing

  3. Kamal k

    I am very pleased with the dealings I had with Gemma at Yodel, she sorted my query out very promptly and to a satisfactory end. Thank you

  4. Rohel

    Never had a problem with Yodel deliveries, even though we live in a rural location. Polite drivers and efficient delivery.

  5. Jerry K

    Robfrom Yodel solved my query in a timely manner and gave me the correct advise. A brillant guy who knows where he talking about and knows how to work with customers.

  6. sulaiman

    Hi can someone please assist . can my parcel please b delivered to another address as it was not sent on date promised .

  7. Sylvia joicey

    I’m not happy with your service lately my last 2 deliveries were delivered to the wrong address the last one I waited all day for it as I had to send it back but because he didn’t deliver it I’m stuck with a delivery I don’t want

  8. Duncan Towner

    Customer complaint number doesn’t work. In my opinion, it’s probably because it gets such a lot of use

  9. John Cowa n

    Absolute rubbish. Loads of different telephone numbers! Cut off after waiting. Numbers don’t exist etc a text message to tell me my parcel had been left with a neighbour. Not so. Card left. Not so. Told my parcel was left at my address and signed for.completly different name. So where’s my parcel??? Can’t get through to speak to anyone. Rubbish company.

  10. Kamila

    Please someone give me a phone number where i can actually talk to someone who isn’t rude or an answer machine! This is just pathetic, so many numbers and no one willing to help.

  11. Katherine Lafferty

    Number didn’t connect web chat people didn’t respond still not had any help with my missing goods never again

  12. Stuart Phippen

    Worst company ever. Left instructions twice as to where to leave parcel’s. Even once through contact centre after an hour of trying to find a number. Was promised a phone call by customer services from the driver never happened so when phoned back and got told drivers don’t carry phones. not allowed to contact depots direct and now expected to drive 40 miles there to collect despite their drivers incompetence.

  13. Gonny

    Worst customer service ever!!! Dialled all numbers, some don’t even exist anymore. No contact with real person. Waiting for 2 deliveries, tracked, one says delay (yep 2 days already) and other one said the van broke down and that was 3 days ago…webchat is rubbish too, he just disconnected the chat and not solved the problem.
    Tried to call the driver, but went straight to voicemail and oh what a surprise, the voicemail was full!
    This is beyond ridiculous!

    1. Jamie Ross

      How do you get driver’s number as yodel are saying you can’t phone the driver??

  14. Lorraine Blundell

    got an email saying had tried to deliver,will attempt tomorrow,but I have been in all the time,and no one has knocked on my door,am really annoyed,tried phoning,but just got automation telling me the same thing ,that I already know,hope thay deliver to the right house tomorrow

  15. john panayi

    ive sent out over 50 parcels with yodel and the worst company ive delt with,,they never pick up on time or dont show up,,im waiting for collection again and no show again,,stay well clear,

  16. Worse company ever!! Still tracking a parcel that’s 10 days late nobody knows where it is … surly thats thats what tracking numbers are for

  17. Selina Digweed

    What is going on my mum ordered a parcel n paid extra for it to be delivered in time for Xmas n still recieved nothing it’s ridiculous

  18. Sarah

    All the numbers I tried I get a
    computer response; which is not useful at all. All the other numbers do not work.

    What is the number to call to speak to a human being about the issues if the parcel delivered to me?

  19. G Northall

    Yodel are the worst delivery company. The customer service is very poor.

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