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Halifax Opening Times

Monday-Friday

7 am and 9 pm

Saturday

8 am to 7 pm

Sunday

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Halifax Contact Helpline

Halifax Helpline Contact  Phone Customer Service on 0844 306 9119 or call their freephone TelePhone number 0800 028 1057 from any standard UK landline or mobile phone. Halifax Helpline is an online banking helpline with the trading name “Bank of Scotland plc”- which is one of the most famous group companies in Lloyds Banking Group Plc. Founded in 1852, the Halifax is one of the UK’s best-known companies.

 

Halifax customer service numbers

Halifax Helpline has enjoyed prodigious growth over the course of its 160-year history. In the latter years of the 20th century, it made a number of notable procurements. These included the Leeds Permanent, Clerical Medical, and Birmingham Midshires. Leeds was involved in a series of mergers. These included the London North Eastern Railway Building Society, the Doncaster Building Society and the Midland. Then in 1995, the Leeds merged with the Halifax Building Society. Shortly after this, the Halifax converted to plc status.

Halifax Helpline has a strong sense of social responsibility and is heavily involved in many charities, notably Alzheimer’s Society and Alzheimer Scotland, supporting the Live Well Campaign. Alzheimer’s Society is the UK’s prominent support and research charity for people with dementia, their families, and careers. Together with their partner charity, Alzheimer Scotland, they are leading the fight against dementia. By 2020 over 1 million people in the UK will have dementia.

Halifax Contact Helpline

Halifax Helpline has a vast number of services and products to cater to their customers: bank accounts; savings accounts; IRAs; Credit cards; Loans which include personal and car loans; insurance – home and car; investments; share dealing; travel; and last but not least online and mobile banking.

Halifax customer service phone number

Halifax Helpline – Contact Information and Availability

For your banking needs, you can call on 08457 20 30 40

If you’re calling from abroad or would prefer not to use the 0845 number, you can call them on +44 (0)113 242 1984.

Halifax Helpline hours of availability are:

Existing customers
24 hours a day, 7 days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm

If you have a complaint, you may write to them at Halifax, PO Box 761, Leeds, LS1 9JF.  To help them resolve your complaint quicker, please include your telephone number (providing a mobile number where possible) and advise when the most suitable time is for them to call you.

In order for them to resolve your complaint as quickly as possible, please include the following information in your letter:

  • Your account details
  • As much information about the complaint as you feel able to give.
  • If there any particular actions you wish them to take to resolve your complaint, please include them.

Halifax Contact Helpline

 

Halifax – FAQ ( Frequently Ask Questions)

How can I change my overdraft limit?

If you already have an overdraft then we’ll review the limit at least once every 12 months. But if you need to increase or remove your limit, you can do this through Online Banking. If you’d prefer to speak to someone or want to decrease your limit, then you can call us on 0044 844 3069119.  Calls to 03 numbers are charged at no more than local rate.

If you’re calling from abroad or would prefer not to use the 0844 number, you can call us on 0044 844 3069119.

Am I having difficulty signing in to Online Banking?

When you register for Online Banking you’ll have been given or chosen a username, this is required to sign in. If you’ve used Online Banking before and need a reminder, then choose the ‘forgotten your username’ option on the sign in screen.

You’ll also have chosen your own password and memorable information. Both contain a mixture of letters and numbers and are required for you to sign in. If you can’t remember either of these and need to reset them, you can choose the ‘forgotten your password’ option on the sign in screen.

If you’re unsure if you have registered or if you need help resetting your details, please call us on 0044 844 3069119 and we’ll be happy to help you. Calls to 0844 numbers are charged at no more than local rate. If you’re calling from abroad or would prefer not to use the 0844 number, you can call us on 0044 844 3069119.

Why has my online payment not been sent?

There are a number of possible reasons why your payment has not been sent. These could be:

–          You’ve exceeded payment limit

There’s a maximum daily limit applied to all electronic payments.

–          Payment made in error

If you’ve sent a payment in error we’ll try and retrieve the funds, but will do so on a best endeavor basis only. You should contact the beneficiary and attempt to retrieve the funds before calling us as this is a quicker route.

–          The beneficiary hasn’t received the funds

If you’ve sent money to a person or a company and they haven’t received it, firstly check that their sort code and account details you used are correct. If you’re sending money to a company then they usually require a reference to be able to match it to you. Please check that the reference you entered is correct, e.g. for a credit card this will be the 16 Digit account number. 

If you’re still having difficulty then please call us on 0044 844 3069119, so that we can look into this for you. Calls to 03 numbers are charged at no more than local rate. If you’re calling from abroad or would prefer not to use the 0345 number, you can call us on 0044 844 3069119.

My Online Banking has been suspended. What should I do?

If your access is suspended, you’ll need to reset your password, memorable information or both. To do this go to Sign in the page then click on the ‘Forgotten your password?’ link and follow the on-screen instructions.

How do you switch banks?

You can switch your current account in seven working days using the Current Account Switch Service. You give us your old current account details. We’ll transfer payments from your old account to your new Halifax Account. Plus, you can earn £75 within 7 working days.

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7 Comments

  1. how do i get access to my late mum and dads accounts they told me at the branch they are inactive and they cannot get any information i require some old statements etc

  2. Rassel Comila

    Too much interest rate for personal loan. I will never take their service.

  3. Bourne Katro

    Never had such a bad experience with this Bank, and I have been around for a while! Avoid them like the plague, they have no idea of what customer service is!

  4. Kent M

    I love their service. Using their service since 7 years never face any problem.

  5. Charlie

    When you need to speak to someone, be prepared to wait…a lot. And then be told that their computer doesn’t work so you’ll need to be transferred to someone else…who never answers. Like pulling teeth.

  6. Shelly

    I must stress the customer service and staff are great it is the idiots behind the business you never get to know who make all these ridiculous charges.

  7. Grahame Brice

    I telephoned Customer Service and got put through an endless loop of administrators who could not put me through to legal cover! I had to re-telephone a number of times from 0345 720 3040, 0345 124 1400, 0800 500 3973 etc. 27 minutes of frustration and still on going!

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