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Santander Opening Times


8:00AM - 9:00PM


8:00AM - 4:00PM



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Santander Helpline:

Santander Helpline Contact  Phone Customer Service on 0844 306 9133 or call their freephone TelePhone number 0800 707 6692 from any standard UK landline or mobile phone. Santander Helpline boasts a rich heritage back to 1857.  Queen Isabel II of Spain authorized a royal decree founding Banco Santander.  It started as a bank from the very beginning that was open to the outside world being linked to trade at the port of Santander in Northern Spain.  In 2012, Santander Helpline was voted the first financial brand in Spain and the fourth financial brand in the world.

Santander Contact | Santander Customer Service Number

Santander today is an extremely large international finance group and their primary business is retail banking.  They operate in 10 different global markets: Spain, Brazil, United Kingdom, United States, Mexico, Portugal, Germany, Chile, Poland, and Argentina.  Santander Helpline is a dynamic bank whose strength lies in innovation, leadership and value-based customer service and satisfaction. Santander Helpline has a commitment to economic, social and environmental progress with professional ethics and sustainability.

Santander Bank helpline has total assets worth 1,115,637 million euros and they serve over 106 million customers.  They have 182,948 employees and over 13,927 branches.  In addition, Santander Bank provides 24,222 annual grants for training and employment.  They intend to achieve constant profitability by robust cost discipline and prudent risk management.  Their strong foundation helps them effectively maintain their incomparable liquidity, funding and capital positions.  Santander Bank is stringently regulated in the UK by the UK Prudential Regulation Authority and the Financial Conduct Authority.

Santander Customer Services

Santander Helpline adapts its products and services by making full use of their global experience but addressing the local characteristics.  Santander Helpline provides every type of financial service to all types of customers: individuals, companies, institutions, etc.

Santander Bank Helpline is conveniently structured into diverse business areas to better market its products and services which include individual customers, companies, institutions, corporations, private banking, and universities.

Santander Contact Information and Availability

Telephone Inquiries

  • Banking queries: 0800 707 6692. They are available from 8 am – 9 pm Monday through Friday and 8 am – 4 pm Saturdays.
  • General information: 902 11 22 11 (Spanish Customers)
  • Outside Spain: 91 289 00 00

Santander In writing

Corporate headquarters

Ciudad Grupo Santander
Avda de Cantabria s/n
28660 Boadilla del Monte


Santander – FAQ ( Frequently Ask Questions)


I’ve forgotten my Online Banking log on details/I can’t log on. What should I do?

If you can’t remember your logon details you can easily reset them online

If you’ve forgotten your Personal ID you’ll need:

–          Your most recent debit or credit card, or

–          Your account number and sort code, which you can find on your statements

–          If you’ve forgotten all your logon details you’ll also need your mobile phone as, for security reasons, we’ll send you a One Time Passcode.

You can retrieve or reset your details on your mobile phone (click on ‘Forgotten your logon details?’ from the logon screen), through the Mobile Banking app or over the phone (call 0844 306 9133, 8am to 9pm Monday to Friday and 8am to 4pm Saturday– Sunday closed).

When should I contact my insurer to file a claim?

Please notify your insurance company immediately to report an accident and start the claim process, making sure to provide your insurer with your lienholder information. After you have filed the claim with your insurance company, a decision will be made by that provider whether the vehicle is repairable or deemed a total loss.

Please provide us with the following information: full claim number, the adjuster’s name, and the adjuster’s phone number.

What ID do I need to open a savings account?

We’ll ask you to provide proof of identity and proof of address with documents such as your passport or ID card and letters from government agencies such as HM Revenue and Customs or the Department for Work and Pensions. Take a look at our full ID requirements list.

How do I get the information I need to complete a tax return?

The Account Summary makes it simpler for you to complete a tax return.

This document details the interest paid and tax deducted for personal savings and current accounts you hold with Santander. The Account Summary is automatically available to you in Online Banking by the end of May for the previous tax year.

To ensure you can view the Account Summary register for ‘Online Banking’ at our website. Once registered, simply select ‘e-Documents’ from the left-hand menu from the ‘My Accounts & Transactions’ tab.

To find your Account Summary quickly and easily, search ‘Account Summary’ using the advanced search facility within e-Documents. The Account Summary is also available in branch or by telephone on 0844 306 9133 on request.

Tax Deduction Certificates are also available if you specifically require one (e.g. if there has been a change of ownership on your account). This can be requested online, in your local branch or by calling 0844 306 9133. Lines open 8am to 9pm Monday to Friday and 8am to 4pm Saturday then Sunday closed.


Santander Customer Service exhausting you?

Share with us the experience of the Santander Australia Services (waiting times, courtesy, professionalism, etc.), the price of customer retention promotions & valuable tips for the benefit of all customers


  1. Martha

    This company will call you twenty times a day if you are a day late. I will never do business with this company. I hope no one will ever go through what Santander put me through. It was a living nightmare.

  2. Harshel Gives

    No respect no concern no follow through. Im a dealer who paid off a loan on a trade in. Can not get the title. Santander is the worst or one of the worst lenders I’ve ever dealt with. I feel sorry for anyone who puts their trust and faith into this bank. I can say enough to warn people.

  3. Michelle Harrison

    Trying to contact someone after hours to cancel a transaction before it goes through made a mistake need help asap please thanx

  4. Michelle Harrison

    Need help to stop a transaction how do I do it please

  5. CHRIS

    ”Santander Bank helpline has total assets worth 1,115,637 million euros and they serve over 106 million customers. They have 182,948 employees and over 13,927 branches. In addition, Santander Bank provides 24,222 annual grants for training and employment. They intend to achieve constant profitability by robust cost discipline and prudent risk management”. OH Yes?

  6. David Western

    I have tried for over 36 hours to log on to my account. I get to the message we will send you a code number very shortly.
    36 hours later. Dozens of attempts and still nothing. I phoned your help desk and was told I was being put through to the technical team and I waited ages before your end rang off!
    You frustrate me and cause me a lot of unnecessary inconvenience. What was wrong with the old system? At least it worked trouble free.

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