Thomson Customer Service
Thomson Customer Service
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Thomson Opening Times


8 AM to 8 PM


9 AM to 6 PM


10 AM to 5 PM

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Thomson Helpline:

Thomson Helpline Contact  Phone Customer Service on 0844 306 9147 or call their  TelePhone number 02476-282-228 from any standard UK landline or mobile phone. Thomson Airways is actually a subordinate of TUI Travel- founded after the merger between First Choice Holidays and the TUI AG’s travel division. It is the world’s largest charter Airline which offers charter and scheduled flights from the Republic Of Ireland and the United Kingdom to destinations in Africa, North America, Asia and Europe.

The two Airlines were combined under the Certificate of Air Operator from the month May 2008 and since then, they were renamed as Thomson Airways. Formally the companies were Thomson fly and First Choice Airways but from November 1, 2008, after the merger, they were known as Thomson Airways on November 1, 2008. It was made the third largest UK airline after the airline carried 10.5 million passengers in 2013.

Thomson helpline holds the United Kingdom Civil Aviation Authority (CAA) Type An Operating License which permits Thomson Airways Limited to carry passengers, cargo, and mail on the aircraft with 20 or more seats.

Thomson Customer Service

Thomson Customer Services:

Thomson helpline offers some of the best services in the industry and has earned a place for itself among the highly esteemed companies in the business. It helps you in planning your vacation in the best and most cost-effective way.

Thomson provides services to book your hotels online through their vast catalogue that offers nothing than the best. Another aspect that is worth mentioning is the booking of your method of travel, whether you prefer aeroplane or a cruise; Thomson is ready to cover all your problems.

They also provide some of the best after-sales customers services as well and help you in every step of the way swiftly and with extreme comfort. Thomson can make your holiday one that will be remembered for a long time.

Thomson Contact Information and Availability

You can contact Thomson Helpline for any problems that you might be facing, even if you are having trouble finding something on the website simply dial them and leave the rest to them.

Please call 0844 871 0878. Calls cost 7p per minute plus network extras.

  • Opening hours:

Mon – Fri: 08.00 AM- 20.00 PM;

Sat: 09.00 AM – 1800 PM;

Sun 10.00 AM – 17.00 PM

  • For general queries, changing booking and questions, dial Thomson at,
  • Call: 0203 451 2688

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  1. Kathleen Alice parsons

    Sorry to trouble you but as this is my first time of booking holiday on line (no printer)all paper work as come through post from sunshine booking .my concern is I submitted my passport details to you which you confirmed you received ,so am I right in saying that I show e-ticket travel document when I get there &they give me all boarding passes .hope you don’t mind me just checking I am a worrier .thank you xx

  2. Bernard Davis

    I am due to return to UK on 8 sept from Majorca to Bournemouth on TOM 6025
    I am staying in the Sol Guadalupe in Magaluf.
    I have not seen a Rep and there is no Thomson info binder, only in Russian.
    Can you tell me what time bus to airport will pick us up please or should I take a taxi?
    Thank you in anticipation of an early reply.

  3. John Neal

    I travelled on the 11/09/2015 from Tenerife to Belfast. I lost my Kindle somewhere at the airport prior to boarding. i wonder if it is at all possible to contact a rep. to ask at security or lost property if in the off chance it was handed in. it is the original Kindle in a black leather caver. I also want to thank you again on a great holiday. Many thanks

  4. Paul Axton

    What time does the crack pick up from servtur Waikiki for the gatwick flight today as there is no rep or a pick up time anywhere

  5. Tracy harding

    This is the first we have flown with you in a very long time but as it was my daughter’s 21st birthday and your Cambridge branch recommended a 5star hotel in cancun to our daughter, we decided to book with you. However we have had a problem with a pair of earnings that have gone missing from her room which was a presen that was purchased from the hotel itself. When asking for help with your reps she has had very little joy we came home after 10days she stayed for 14 days she has been told very little can be done as they were not in the safe I would like to know why if this hotel has a reputation for things going missing from the rooms why you did not advise her to get a deposit box I have tried to call you for your advice and again feel we have been let down I do question a helpline that cannot advise surly is not helpful when you need it

    1. Peter Bassford

      I’m flying to Spain with you next month I have a galaxy note 3, would like to know if there is any problem taking it on board.

    2. Wf

      I am in Morocco and I had all valuables and money in safe, my safe was opened while we were out and £150 cash taken and door closed but not locked, just spoken to duty manager, and they are saying that this cannot happen. It has and it did.

  6. Lawrence hill

    Landed in Florida Friday villa absolutely terrible went see Thomson rep said they said someone out that day no one came out now villa full of ants never book again customer service terrible an lies

  7. I have booked tenerife holiday village for November 23rd but I am concerned about some of the trip advisor reviews my travel agent don’t seem concerned. I am traveling with my two grandsons ages 2 and 10mths apparently there is food poisoning in the hotel and pool as been shut for a few days also cockroaches reported in resturants needless to say am not looking forward to this holiday. My travel agent says there are no problems at hotel and won’t offer a change in hotel but surely all these reviews can’t be lying

  8. allwyn mall

    i have booked with thompson 2 times a year for the last 15 years but this will defenatly be the last i have a holiday booked for june and my brother has just passed away and funeral falls half way through the holiday we have asked if we can maybe change either way by a week or even go somewhere else and we have been told we will lose the whole cost of the holiday so think very carefully before you book with thompson . siprise suprise i am on hold while writing this text joke

  9. Mark fermor and Kathleen fermor

    Hello we are in Dominica republic due to go back to Gatwick on Saturday on flight TOM85 5.30 from Dominican Republic to Gatwick can you please let me know if the flute is on time due to the weather email is my wife’s

  10. David

    Called Thomson 24hr Helpline as room in tropics had no air conditioning and we could not open window due to mosquitos and my wife being allergic to mosquito bites. It was 30 degrees in the room and cooler outside!
    My wife used mosquito repellent and it did not help due to aggressive mosquitoes. It was not possible to sleep. Helpline could not help and nor did Rep contact us. Although we called in good timing we were told we would have to go through another night despite my wife’s medical condition and despite there being rooms available in another hotel which they could have organised us to transfer to. DO NOT BOOK WITH THOMSON! The hotel we are in is Quinta Splendida in Madeira. Avoid this and Thomson!

  11. David Hughes

    Have flights to Porto Vallarta Mexico been cancelled due to the earthquake

  12. Darren Leeder

    Good evening, I am on Thomson Cruise in January to the Carribean. the cruise is called 7 isles…..i am confused and need clarity. Do i need to apply for an ESTA??

  13. Natalie

    Say they will call back but do not when on holiday in an emergency. No contact from the 24 hour line from 9.45pm and still waiting at 6am with a sick child trying to get home! Worst customer service ever experienced with a holiday company!

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