HMRC Customer Service
HMRC Customer Service
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8:00AM - 6:00PM





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VAT Helpline Phone Numbers

If you are unaware of the tax rules and regulations applied by the UK government; you can give a call on this VAT or TAX Helpline Contact  Phone Customer Service on 0844 306 9190 or call their TelePhone number 0300 200 3700 from any standard UK landline or mobile phone. The Value Added Tax or VAT and its associated VAT Helpline is a tax that is levied upon consumption by the national government in the United Kingdom. It started being levied in 1973; it falls under the administration of Her Majesty’s Revenue and Customs (HMRC) and is also collected by the body.

About VAT Services

It is a great part of the government’s revenue; third largest source to be exact after income tax and national insurance. It is normally adjusted at a standard rate known as the default VAT rate which lies at around 20%. Certain goods and service are subject to lesser VAT than others such as food which is 0% and fuel which is rated at 5%. Other items are even exempted from the VAT.

Value Added Tax is put on almost all goods and services that are present in the United Kingdom, certain goods that are imported from EU Countries may also be subject to this tax. There are certain sets of rules and restrictions on the VAT for goods imported from EU.

Apart from helping to be the third largest source of income; VAT department also provides exceptional customer services for resolving the queries of their clients. Regardless of all your issues you face while filing the tax, you can get in touch with the UK government customer service agents through various phone numbers and several social media platforms.

VAT Customer Service Address

HM Revenue and Customs – VAT Written Enquiries Team

4th Floor, Alexander House Victoria Avenue



SS99 1BD

United Kingdom


You can use this customer service address to visit their office or send a letter to their agents when you are not receiving an appropriate response from other communication channels.

While writing the letter, remember to follow a precise and a highly detailed manner in explaining your queries. But, do not mention the personal information in the letter, which can be compromised easily.

Remember to write the contact information with complete details such that VAT agents can contact you back with ease.

VAT Customer Services

Value Added Tax or VAT is a tax that is charged by the government of the United Kingdom. You can get necessary information regarding it from the VAT Helpline. It is normally charged on almost all goods and service that are being provided within the UK.

It is charged with things like; commission, things that are sold to employees like meals in the cafeteria. Furthermore, it is levied on sales in business (whenever something is sold regarding service or merchandise) or when dealing with sales of business assets.

Goods that are purchased for business but used personally or when loading goods or hiring goods to someone. There are certainly smaller minute details which you can easily understand by contacting them.

VAT is a business tax charged on things like business sales of goods and services, selling business assets, commission, hiring or loaning products to someone, items sold to staff (canteen meals), business goods used for personal reasons, non-sales like part-exchange, gifts, bartering, etc. You can charge VAT only if you are registered for all the services mentioned above.

If you own or run a VAT registered a business, report to HMRC the amount of VAT you have paid and the amount you have charged.

To get more information about VAT rates, returns, and registration, you can contact HMRC VAT Helpline number at 03002003700.

If you face any issues regarding the VAT services, you can refer to the below table. Details of all the HMRC customer service numbers and customer care numbers regarding all the services are enlisted in the table below:

VAT Rates, Goods, and Services

There is a proper VAT rate list applied to the various goods and services used by the citizens of the United Kingdom. For most of the daily goods and services, the standard rate of 20% VAT applies to it.

Some goods and services such as children’s car seat and home energy have a reduced rate of 5% VAT applied on it. On zero-rated goods and services like food and children’s clothes have a 0% VAT applied on it.

Also, the standard rate of VAT has increased to 20%, since January 2011.

Goods and products like postage stamps, financial and property transactions have no VAT rates applied on them.

VAT Frauds Helpline

VAT Frauds is a sort of TAX Evasion. The frauds might take place when a business firm does not charge the accurate VAT amount, or they charge you VAT but does not pay to the HMRC. Following are the incidents, which might take place when a VAT Fraud takes place with you:

  1. Not registered on VAT.
  2. Claim to have applied VAT.
  3. Using a false VAT number which is tampered or belongs to someone else.

If any of the incidents are happening with you or if you have been a victim of VAT fraud, give a call on this VAT Helpline Contact Number, 0800788887.

Pay your VAT Bill

Make sure you pay your VAT bill in the HMRC bank account details.

You can use the online VAT online payment deadline calculator and pay before the deadline strikes.

If you want to pay the bill on the same or next day, use CHAPS, online or telephone banking to pay the bills faster.

If you want to explain your VAT bill payments, you can use the payment modes such as Bacs, direct debit, and standing orders using the annual accounting scheme or payments.

In case, if you’re deadline comes on the weekend or a bank holiday, your payment must arrive in the HMRC bank account on the last working day.

Reclaiming of VAT Helpline

You can’t reclaim the value-added tax, which you use to purchase the goods and services. In case, if your purchase is personal, you can only reclaim the business proportion of VAT.

VAT Helpline- Contact Information & Availability

VAT Customer Service

You can contact VAT Helpline for any service related complaints, queries and suggestions at the address and numbers provided below for your convenience.

  • Telephone: 0300 200 3700
  • Textphone: 0300 200 3719
  • Outside UK: +44 2920 501 261

Opening times of VAT Helpline:

If you prefer to call and get in touch with the VAT agents, you can give a call in their working hours, which are from 8 am to 6 pm, Monday to Friday. The customer care lines are closed on weekends and Saturdays, Sundays.

HMRC thrives to provide exceptional services to their customers. Despite giving you the best VAT services; they provide their clients with some communication channels to get in contact with their agents:

  1. Fill and submit the online support form.
  2. Call the HMRC customer service numbers from any Landline or UK Mobile device.
  3. Send a mail to their email address and join their mailing list.
  4. Send a handwritten letter to their official postal address.
  5. Visit their official Contact Us page.
  6. Get in touch via Facebook Twitter, LinkedIn, Google+, Instagram.

Useful Tips

  1. Always call the HMRC contact numbers in their working hours.
  2. Calls made to the (0800) VAT Helpline UK numbers are charged free of cost. Calls made to the (02) and (03) VAT helpline are charged at 13 pence per minute with the addition to the charges implemented by your telephone service provider.

In case, if you’re calling from outside the UK, additional charged will be applied as implemented by the local tariffs.

3. Keep the following details near you while placing the call so that your queries get resolved in no time.

  • VAT tax rate list.
  • Goods and services you require.
  • Card information

Contact VAT Helpline via Social Media

If none of the above communication channels provide you with the satisfactory response; social media platforms are the best way to get heard! Following are the various social media channels, which you can use to get in contact with the HMRC customer service agents:


  1. Facebook

  2. Twitter

  3. LinkedIn
  4. Google Plus

  5. YouTube

The social media channels of VAT helpline and HMRC provide you with all the latest updates regarding their offers and services. You can also use their platforms such as Facebook and Twitter to post or message a complaint, feedback.

Complaints and General Enquiries

In case, if you are facing any issues regarding the services provided by the VAT department, you can use this number, 0800 788 887 and raise a complaint or provide feedback regarding their services.

Monday to Sunday, from 8 am-8 pm are the working hours of the complaint helpline of VAT.

Ways of making the complaint

  1. By calling the helpline numbers.
  2. Using various social media platforms such as Facebook or Twitter.
  3. By visiting or sending a handwritten letter to the HMRC official postal address.

How to Submit Vat Return Online?


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  1. Answer:By:Bobbie Look at the receipt that you will have in your hand after you check out and then you will know the total cost of it at that time all of the rreeiqud sales and use tax amount for this purpose and since you are from the UK and do plan on taking it back to the UK with you to use their YOU really should know the CORRECT answer about the VAT amount when you do this RIGHT.Hope that you find the above enclosed information useful. 06/24/2012

  2. Jeack Miran

    Once i need some information about VAT for my business. Called to vat helpline.They helped me lots. Fantastic service provided.

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